Promoting People-Centred Health

  1. What is the Canadian Association for People-Centred Health?
  2. Why CAPCH?
  3. Who are the members of CAPCH?
  4. What is People-Centred Health?
  5. What is People-Centred Health System?
  6. What is the Academic Research Collaborative?
  7. How can People-Centred Health benefit our Health System?
  8. What steps is CAPCH taking to make People-Centred Health a reality?
  9. What steps is CAPCH taking to evangelize the need for People-Centred Health?
  10. What steps is CAPCH taking to consult on the move to People-Centred Health?
  11. What steps is CAPCH taking to research ideas that will make the system more People-Centred?

Q: What is the Canadian Association for People-Centred Health?

A:  CAPCH is a national, non-partisan, independent, not-for-profit organization. Through research projects, events, and online communities, CAPCH promotes the need for people-centred health, works to establish standards for people-centred health care, and encourages collaboration on innovative eHealth research. CAPCH brings together academics, health care professionals, and patients to deliver working eHealth projects that highlight the benefits of people-centred care. CAPCH includes a rapidly growing collaborative of advocacy leaders who are committed to providing leadership in all aspects of the evolution to a people-centred health system.


A: CAPCH was created in response to visible problems facing the Canadian healthcare system today. The founders of CAPCH, Dr. Vaughan Glover and Mr. William M. Tatham, took notice of the cursory medical advice or care given within our current healthcare system, the long wait times for laboratory results and services, and the strong influences which politicians, professional or special interest groups, and social ideologies, exert on the system. Dr. Glover developed a vision for “people-centred” healthcare that empowers people to take control of their own wellness and which can also improve the current Canadian system. Dr. Glover, Mr. Tatham, the CAPCH Board of Directors, the Advisory Board, the Academic Research Collaborative and CAPCH members work tirelessly for people-centred health system reform.

Q: Who are the members of CAPCH?

A: The members of CAPCH are thinkers, entrepreneurs, professionals, health care providers and ordinary citizens. Like all of us, they’ve had to wait for lab results, escorted family members to medical appointments, sat in overcrowded doctors’ offices, and experienced cursory medical advice or care. In short, CAPCH members are those who believe our health system must become people-centred rather than system-centred.

Q: What is People-Centred Health?

A: People-centred health refers to health care practices that place the human being at the hub of decision-making, creating a collaborative approach to health. Once a person and their caregivers are informed of all healthcare options, their personal approach to health becomes paramount in decision-making. Practical deployment of the actual health care providers or experts, and their own well-being, is also key to this approach.

Q: What is a People-Centred Health System?

A: A people-centred health system differs from the illness-centred system we have in place today. It is based on four principles and the fundamental belief that each person manages and is responsible for their own health and wellness. The purpose of a people-centred support system is to inform, assist, and encourage each person on their wellness journey. People-centred care is committed to supporting all aspects of health – not just illness and emergency care, but also prevention, holistic care, and wellness. People-centred care takes each piece of the health system puzzle and ensures that the needs of the users come before the needs of the system. For more on people-centred health care, click here and also check out our Example of a People-Centred New Client Examination.

Q: What is the Academic Research Collaborative?

A: The CAPCH Academic Research Collaborative (ARC) is a group of academics and innovation experts working collaboratively on people-centred health solutions.  It is the organization responsible for CAPCH-sponsored research. Our ARC is one of eight major stakeholder group collaborations which the board of CAPCH has identified as key to meaningful health care reform. Click here to find out more.

Q: How can People-Centred Health benefit our Health System?

A: If we change our health care system from one of “illness” to one of “wellness,” the focus of care will eventually evolve from constant crisis management, to lifelong maintenance. If we change our system from being provider- and stakeholder-centred, to people-centred, we turn a bewildered patient into an informed patient, and a frustrated care provider into an engaged care provider. We turn feelings of disenfranchisement into feelings of empowerment. As each person becomes part of the solution, the system becomes much more accountable to the people it is meant to serve. This paradigm shift brings reality to a system that is otherwise financially inefficient and unsustainable, increasingly unable to respond to the needs of an informed and empowered modern population.

Q: What steps is CAPCH taking to make People-Centred Health a reality?

A: CAPCH has four main programs working to bring people-centred care to the forefront of health system reform:

  1. Evangelize the Need for People-Centred Care - Promote the need for people-centred health care philosophies and practices.
  2. Establish Accreditation Standards - Define the standards for measuring and testing people-centred principles in health systems.
  3. Consult on the Move to People-Centred Health - Work with providers and organizations on ways to develop people-centred systems.
  4. Encourage Research Collaboration - Bring together academics to develop people-centred eHealth solutions.

Q: What steps is CAPCH taking to evangelize the need for People-Centred Health?

A: To educate on the need for people-centred care reform, CAPCH participates in various health conferences and speaking engagements for people-centred health. All of our board and advisory board members are advocates for the CAPCH vision,  but in particular Dr. Vaughan Glover, William Tatham, Dr. Kevin Leonard, and Dr. Harvey Skinner continue to speak with the media and at conferences and events. CAPCH is diligently on the lookout for any opportunities to disuss the benefits of people-centred health care. Our members have published numerous articles and books, are leaders in developing technology that supports the CAPCH philosophy and principles, and are actively working with all stakeholder groups to make this a truly national and global initiative. Click here to find out more.

Q: What steps is CAPCH taking to consult on the move to People-Centred Health?

A: The CAPCH board of directors and advisory board include a large number of established and knowledgeable individuals qualified in a variety of different but related health care fields. They are dedicated to consulting with providers and organizations, facilitating the move towards people-centred care. The CAPCH organization esteems concerned citizens and average users of the system very highly even as CAPCH’s advocates are also doctors, clinicians, academics, politicians, researchers and executives specializing in a variety of fields such as health economy, health consulting, health research, clinical support services, system design, information technology, management, team development and financial consulting. Click here to find out more.

Q: What steps is CAPCH taking to research ideas that will make the system more People-Centred?

A: CAPCH facilitates research about people-centred health by partnering with a number of established institutions and organizations. CAPCH has established both an Academic Research Collaborative and the North York Research and Innovation Centre. The Academic Research Collaborative brings together Canada’s leading health and information technology researchers to conduct research advancing the principles of people-centred eHealth innovation. Participating institutions and organizations include York University, University of Toronto, the Michener Institute for Applied Health Sciences, the Centre for Global eHealth Innovation,the Centre for Effective Practice, the Mohawk College of Applied Arts and Technologies, George Brown College, University of Waterloo, and McMaster University. The North York Research and Innovation Centre is established with North York General Hospital in Toronto and runs from facilities there. It is dedicated to researching and testing people-centred solutions. Its lab will include a “living lab” where eHealth projects will be researched and refined, conducting clinical trials to test the solutions. Click here to find out more.