Board of Advisors

Doug Angus
B.Comm., M.A.

Doug Angus is a Health Economist and Professor in the School of Management, University of Ottawa. Previously he served as Vice Dean and Associate Dean (Academic) from 1999-2002, and Director of the Master of Health Administration Program (1997-2001). Earlier Mr. Angus was Director of the Queen’s-University of Ottawa Economic Projects on Cost-Effectiveness of the Canadian Health Care System, and he is the lead author of its major report, Sustainable Health Care for Canada. He’s pleased to be playing a role in the University of Ottawa’s new PhD Program in Population Health.


Marion Balla
M.Ed, M.S.W., R.S.W.
President, Adlerian Counselling and Consulting Group

Ms. Balla has gained recognition across Canada and internationally for her expertise, dynamic speaking style, and skills as a facilitator, workshop leader and trainer. She has built her credentials over a 35-year career in counselling and consulting.

With a Master in Education (Counselling) and a Master in Social Work (Direct Intervention), Ms. Balla specializes in family, individual and couples therapy. As a consultant, presenter and trainer with clients in government, public health and social institutions, business, and various professions, Marion is an expert in a broad range of workplace and organizational performance issues. These include team building, communication skills, conflict resolution and principles of progressive leadership. She has delivered keynote addresses and workshops on leadership, creative collaboration, work-life balance, parenting, and many other subjects at national and international conferences.

Marion was recipient of the 1996 Businesswoman’s Achievement Award, co-sponsored by the Woman’s Business Network Association of Ottawa and The Ottawa Citizen. She was honoured with the Parent Education Award in 1997, in recognition of her important contribution towards increasing the awareness of education for parents and enriching family life. She is also a recipient of the 2005 Bessie TouzelSocial Work Award from the Ontario Association of Social Work, in recognition of her contribution to the profession of Social Work.

Marion has a strong commitment to building a healthy community and has volunteered as a Board member of the YM-YWCA, the Ottawa Hospital Foundation, DIVA, Social Planning Council and the United Way.


Donna Byrne
BScN, MScN

Ms. Byrne is the president of Health Access Community Care in Montreal, offering individual and family services, and has spent over 30 years as a healthcare professional. Both as staff nurse and nursing administrator she served the Montreal and West Island communities, developing services to meet their varying and changing health needs. Dedicated to health promotion and prevention, Ms. Byrne created Health Access Community Care with a mission “to help individuals and their families remain healthy and as independent as possible.” Health Access has allowed thousands of people stay in their homes, often with just a small amount of support. “By using a combination of traditional healthcare, learning, and alternative approaches, we’re able to contribute to optimum health and wellness within our community.” Committed to health learning, Ms. Byrne has hosted a radio show called “The Wellness Plan”.

In collaboration with Dr. Antonia Arnaert of McGill University, Ms. Byrne developed a TeleSanté homecare program to help individuals requiring health-monitoring and health-coaching, to stay safely in their homes using technology. That research project continued through 2010.

“I have seen the evolution of homecare in Canada and the hard work and contribution of CAPCH. I am very excited to be involved in homecare during these times of change, and feel that we can only move forward to improve health care for Canadians by improving homecare. I see CAPCH as a group of dedicated people working toward a much stronger voice for all citizens, and look forward to assisting.” – Donna Byrne MScN


Glenn Berall
M.D., FRCPC

Dr. Berall is Chief of Pediatrics and Medical Program Director at North York General Hospital, Toronto, Ontario, and Assistant Professor of Pediatrics and Nutritional Sciences at the University of Toronto. Dr. Berall earned his medical degree from the University of Ottawa. He completed a residency in pediatrics at Winnipeg Children’s Hospital/University of Toronto and a fellowship in clinical nutrition from the Division of Clinical Nutrition, The Hospital for Sick Children, also in Toronto.

Dr. Berall’s research interests focus on pediatric nutrition, childhood obesity, cystic fibrosis, and pediatric gastroenterology/hepatology. His scientific writings have been published in such journals as the Lancet, Pediatric Research, Canadian Medical Association Journal, International Journal of Obesity, and Emerging Infectious Diseases. He has his Fellowship in Pediatrics and is a trained Physician Nutrition Specialist. Dr. Berall serves as head of the Children’s Obesity Regional Service at North York General Hospital.

In 2001, he received a Wightman-Berris Academy Award for Excellence in Clinical Teaching from the University of Toronto, and was nominated again in 2002. In 2009, he was awarded the Jonathan Tolkin Award for excellence in administration and education.



Dianne W. Carmichael
Founder & General Manager, UHN Solutions

Ms. Carmichael is founder & general manager of UHN Solutions at the University Health Network in Toronto. Past president of Best Doctors Canada Inc. and former head of its Global Marketing, she chairs the board of directors for the Women’s Brain Health Initiative, and serves on the boards of the Patients’ Association of Canada and Holland Bloorview Kids’ Rehabilitation Hospital.  Ms. Carmichael brings 25 years of diversified business experience to her roles in the healthcare industry. President and CEO of Carmichael Worldwide and a business lecturer with McMaster University’s DeGroote School of Business, she spent 15 years in the financial services industry, serving as Chair and CEO of Worldsource Wealth Management Inc. (WWM), a subsidiary of Guardian Capital Group Ltd. There she created, launched and grew the organization, ultimately overseeing four operations nationally including a mutual funds dealer, IDA securities firm, insurance agency, and high-net-worth portfolio management firm with assets in excess of $5 billion. Before joining WWM Ms. Carmichael managed corporate and personal investment portfolios at TD Waterhouse, leading to her promotion to Vice President, Private Investment Advice. Dianne’s early business career began in the packaged goods industry, where she rose to progressively more senior marketing and sales management roles with organizations such as Proctor and Gamble, RJ Reynolds, and Gillette. Ms. Carmichael is a graduate of the University of Waterloo and the Canadian Securities Institute, and holds a Business Administration/Marketing diploma from John Abbott College. She is past Board Chair of Yellow Brick House, a refuge for abused women and their children.


Don T. Di Salle
Vice-President retired, Corporate Services
National Research Council Canada

In 2006, Mr. Di Salle was appointed the National Research Council’s Vice-President, Corporate Services, a position to which he brought extensive experience in all areas of the Corporate Services portfolio. Mr. Di Salle’s career at the NRC spanned some 20 years during which time he held a variety of increasingly senior positions, gaining extensive knowledge and experience of the NRC’s programs, its challenges, its emerging culture, and its opportunities to play a leadership role in putting science to work for Canada.

As Director General of the NRC Corporate Strategy and Development Branch, Mr. Di Salle led his team in providing strategic value-added management and relationship development to support the NRC’s business priorities. He played a pivotal role in establishing and implementing NRC’s community-based innovation strategy for Atlantic Canada, and later in expanding its reach across Canada. He has built strategic partnerships and collaborations with industry, academia, provincial governments, and other federal regional development agencies or departments. Mr. Di Salle further supported the development of this priority activity for the NRC through the creation of NRC’s Technology Cluster Secretariat.

As a member of the largest NRC Enterprise-Wide Management Information System implementation effort – SIGMA – he directed the NRC-ASPM’s Administrative Services, gaining direct experience managing IT and IM projects and the impacts they have on an organization’s culture and business processes.

Mr. Di Salle was been a member of NRC’s key strategic and operational committees, and led the NRC’s participation in the Canada-U.S. Enhanced Representation Initiative (ERI), a major program aimed at enhancing Canada’s advocacy, trade and S&T roles in the United States.


Justine Hamilton
B.A., M.Cl.Sc., M.B.A.

Ms. Hamilton is the owner of Lear Communication Inc., a speech-language pathology practice with clinics in Ancaster, Kitchener and St. Catharines. She has been a registered speech-language pathologist since 1994.

Ms. Hamilton completed her undergraduate degree at the University of Toronto, a Master’s in speech-language pathology at the University of Western Ontario, and an M.B.A. at the Richard Ivey School of Business University of Western Ontario. She’s past President (2005-7) of the Ontario Association of Speech-Language Pathologists and Audiologists and has co-authored three major initiatives: The Sperry-Lear Social Disability Scales, The Self-Assessment of Communication Skills, and Therapy in a Box. Speech-language pathologists from around the world now seek out these products for use in their daily practices.

Justine has spoken at conferences and workshops across Canada and in Australia, been interviewed on radio and TV, and has written about assessment and treatment issues in provincial and national publications. Since 2000 she has volunteered on OSLA’s auto insurance committee, lobbying the Insurance Bureau of Canada for better recognition of speech-language pathology issues and ensuring that speech-language pathologists are aware of key regulations governing their practice. In 2004, in recognition of outstanding contributions to the profession she received the “Honours of the Association”, the highest award from the Ontario Association of Speech-Language Pathologists and Audiologists. In 2007 she received a Volunteer Service Award from the Ministry of Citizenship and Immigration recognizing her work supporting and advocating for speech-language pathologists and audiologists across the province. Also that year she received a Certificate of Recognition and Appreciation from OSLA in recognition of her “analytical approach to problem solving, her solutions-based thinking, and her action-oriented attitude.”


Dr. Alex Jadad
MD, DPhil, FRCPC, FCAHS
Director, Centre for Global eHealth Innovation, UHN

Dr. Jadad, who has been dubbed a “human Internet”, is a global leader in eHealth research & innovation, and has made it his lifelong mission to develop and leverage information & communication technologies to improve both health systems and health & wellbeing for all, worldwide.

At present Dr. Jadad is affiliated with the University of Toronto and the University Health Network, where he holds a number of key positions:  Chief Innovator & Founder, Centre for Global eHealth Innovation; Rose Family Chair in Supportive Care and Canada Research Chair in eHealth Innovation; Professor in the departments of Health Policy, Management, and Evaluation; Anesthesia;  and the Dalla Lana School of Public Health.


Don Juzwishin
PhD.     Director, Health Technology Assessment & Innovation, Alberta Health Services

Director of Health Technology Assessment and Innovation for Alberta Health Services, Dr. Juzwishin is also past principal of his consulting firm Ideas to Action – Juzwishin Consulting Inc., and was Chief Executive Officer of the Health Council of Canada for 2007-8. Prior to that, for 7 years he was Director of Health Technology Assessment at the Alberta Heritage Foundation for Medical Research, where he led a team of research associates responding to health technology assessment requests from government, health authorities, and healthcare provider organizations.

Dr. Juzwishin is experienced in private, government, and public not-for-profit sectors and has held adjunct appointments at the Universities of Alberta, Calgary, and Victoria. His management experience has been in complex medical teaching hospitals, health authorities, and research funding; he has served on the board of the Canadian Co-ordinating Office for Health Technology Assessment (CCOHTA) and was director of Health Technology Assessment at the Institute of Health Economics. Dr. Juzwishin has authored or co-authored over 90 articles on contemporary issues in healthcare, and speaks extensively on the use of high quality evidence to inform health care practice, decisions and policy.

Dr. Juzwishin has also served as chair of the Education and Training Working Group of the International Network of Agencies for Health Technology Assessment (INAHTA), the Public Agency Sub Group of HTAi, and the Research Committee of the Canadian Society for International Health. He’s a former member of the Devices and Systems Advisory Committee of CADTH, and the Alberta Advisory Committee on Health Technologies, whose responsibility is to assist the government in provincial review of health technologies and services. He earned his Bachelor of Arts (political science and economics), Masters in Health Services Administration and Doctor of Philosophy (Sociology of Education) at the University of Alberta.


Glen Kearns
BA, MRE, CHE

Glen Kearns is Vice President of Diagnostic Services & CIO, London Health Sciences Centre & St. Joseph’s Health Care London in London, Ontario. Working with core services such as medical imaging, pharmacy, and laboratory medicine, he collaborates with others to advance personalized medicine for area patients.

Along with industry partners and others, Mr. Kearns led the development of Canada’s first hospital-based computer Patient Portal. He holds a CHE (Canadian Healthcare Executive) designation from the Canadian College of Health Care Executives, an Honors Business Administration degree from the University of Western Ontario, and a Masters of Religious Education from Trinity Western University in Langley, B.C.


Wilbert Keon
MD, BSc.  Honourary Member

After medical and scientific training at Ottawa, McGill, Toronto and Harvard Universities, Dr. Keon moved to Ottawa to found the University of Ottawa Heart Institute in 1969 where he served as President and CEO until 2004. For 15 years Dr. Keon was also Professor and Chair of the University of Ottawa Department of Surgery. The Keon Chair of Surgery has been established in his honour. Until full retirement he remained active in health and economic policy through participation on scientific and clinical advisory boards, membership on several boards of directors, and as a consultant to public and private sector clients. Dr. Keon has been a Senator in the Senate of Canada, serving as Deputy Chair of the Standing Committee on Social Affairs.


Lise Mathieu

Lise Mathieu served 31 years with the Canadian Forces, retiring as Major-General. At the time of her retirement she was Commander of the Canadian Forces Health System.

A seasoned, fluently bilingual executive with an impressive breadth of leadership experience, Ms. Mathieu’s leadership style inspired the healthcare and support team during an extremely stressful deployment in the Gulf War. She also led the large-scale transformation of the Canadian Forces Health System, moving towards a learning organization that espouses a culture of service, building leadership capacity, overseeing the revision of processes, infrastructure, and professional relationships – while re-building morale and improving the provision of care. Ms. Mathieu contributed at the most senior level in a key period of transition for the Canadian Forces, where her ability for instilling in others her own passion for success and excellence shone.

Leading under fire has provided Ms. Mathieu with a perspective on what is truly “urgent” and gives her a seasoned perspective for rating decisions in fast-moving, high-pressure situations. She aims to bring the benefits of this learning to other leaders and leadership teams, improving both individual and organizational results. Through her experience as consultant and teacher she’s able to be frank without being judgmental and to give guidance without undermining accountability. Ms. Mathieu’s professional life spans all organizational levels and a broad range of professions and personal styles. As a strategic leadership development consultant she brings creativity mixed with determination to address her client’s issues and challenges.


William (Bill) L. Murray
CA

Mr. Murray has been a dedicated CAPCH member from the ‘patient’ side. After receiving a BSc. from Bishop’s University Mr. Murray earned his CA designation, placing on the National Honour Roll; the majority of his business was spent in dealing with income tax matters for small business-oriented clients. Mr. Murray took part in many sports until his hips gave up on him. After being denied hip resurfacing surgery in Calgary because he was ‘too old’ (i.e. over 55) he was able to arrange a successful surgery in Montreal using his preferred prosthesis. Interest now piqued, he learned more about healthcare bureaucracy, and following a chance radio interview meeting with Dr. Vaughan Glover committed to assisting CAPCH in moving towards our goals. Mr. Murray can once again participate in all sports without restriction.


Ronald A. Pond
MD, FRCPC.  Member Emeritus

Dr. Pond, who has greatly assisted us with the development of a CAPCH-sponsored People-Centred accreditation process, graduated in Medicine from Queens University and practiced family medicine in Port Colborne, Ontario where he became senior physician in a 5-doctor clinic as well as Chief of Anaesthesia at Port Colborne General hospital.

Dr. Pond subsequently left Family Practice to enter a residency in Psychiatry at the State University of New York at Buffalo. After receiving his Fellowship as a specialist in Psychiatry, he practiced privately before joining the staff of Homewood Health Centre in Guelph, Ontario. There he became Medical Director in 1986, Executive Director in 1990, and President and CEO until retirement in 1997. Dr. Pond also earned the CHE designation from the Canadian College of Health Service Executives. After retiring Dr. Pond remained a Senior Medical Surveyor for the Canadian Council on Health Services Accreditation, working within a variety of health settings across Canada.


David Tanner
P.Eng, MBA

Mr. Tanner is a Financial Consultant for Investors Group, doing comprehensive financial planning with a focus on small business and personal retirement, estate and tax planning, life insurance and investment management. He is president of David Tanner and Associates Inc., a consulting firm specializing in financial risk management, project management, and business and financial strategy development.

Prior to forming David Tanner and Associates, Mr. Tanner worked for 20 years at Toronto Dominion Bank, twelve of those years in various executive oversight positions. He covered many different management functions including market and operational risk, treasury and asset/liability, large systems development projects, technology audit, acquisition integration, cash management, business planning and strategy development, and financial comptrollership. Mr. Tanner is a professional engineer and graduated from University of Waterloo as a Systems Design Engineer, also earning an MBA from the University of Toronto.

Mr. Tanner’s interest in People-Centred health stems from both personal experience and a belief that radical change and improvement to health and wellness care is the most important challenge of our time. He believes we must shift to a health and wellness model based on people allowed responsibility for their own care, with providers working to support their healthcare, information, and decision needs.